Student shares CampusLink problems
Campus Times
February 14, 1997
CampusLink is still demonstrating unsatisfactory service in the eyes
of some the University of La Verne students.
Despite a poor start, the Office of Housing and Residential Life remains
hopeful that CampusLink is on the mend.
Sophomore Scott Newbould is one student who has felt CampusLink's lack
of service. He, like most students, expects accurate bill keeping, timely
bills as well as, helpful and courteous customer service.
Newbould experienced overbilling, late bills, and incorrect information
from service representatives.
"I am unwilling to pay for service that I'm not receiving,"
said Newbould.
Newbould's dissatisfaction extended upon meeting with one of CampusLink's
representatives, who he said he felt was unflexible.
"I told Luann that I was unwilling to pay for my last billing period
service charge because I have not received the service that I expect for
paying the service fee," said Newbould in an email message to President
Stephen Morgan and the Campus Times.
Newbould explained to the representative that because they were not
holding up their end of the bargain, he was not going to hold up his end
of the deal.
"I have talked to some RAs who have had problems, too," he
said.
Newbould also commented on the problems of other people in line with
him to talk to the CampusLink representative.
"The girl was mentioning a lawyer and the Better Business Bureau,"
he said.
Newbould is disappointed that he has no other choice than than to keep
CampusLink if he wants phone service.
Director of Housing and Residential Life Derek Vergara said that La
Verne did not select CampusLink but rather inherited it. La Verne's former
carrier Fujitsu was bought out by CampusLink at the end of the summer with
only three weeks before classes began.
Vergara said housing was too busy to check into CampusLink and explore
other possibilities.
Vergara said he feels that the housing Department has taken the brunt
for the mix ups. He thinks that CampusLink has done their best to correct
its problems.
Newbould said, "I can't believe [Housing] doesn't want to stand
up for us, that's the whole mission of Housing. It's, 'Students this, students
that,' but when there's a problem like this, they don't do anything.
Ask Steve Morgan if he wants CampusLink to do his phone service; if
he says no, he's smart and then I would ask him why we can't have the same
choice," he said.