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Blackboard

FAQ's (Quizzes and Assignments)

I'm trying to take one of the quizzes in my class, but the quiz screen is blank.
A "Popup Blocker" usually causes this problem. If your instructor has created the quiz so that it pops up in a new window and you have a popup blocker installed it may permit the quiz window to open but the window will be blank. Try disabling your popup blocker and see if that helps.

I took a quiz and was able to scroll down until I reached question #10 and then I just couldn't go any further. I then removed all of the browser buttons and such (even my bottom status bar), but it just wouldn't go. I tried my optic mouse's scroll wheel, reduced text to minimal, and stretched the quiz out as big as I could. No matter what I tried, I could not scroll down to the last question and the "submit' button." What do I do now?*
Ensuring your browser window is maximized can solve this problem. If you are using Internet Explorer, click on the middle button at the top-right corner of the window (it's the button next to the "Close" button). That button should maximize your window and solve the scrolling problem.

I sent a file to my instructor via the Drop Box or Assignment tool. However, my instructor cannot find the file and I won't get credit for the assignment.
What is going wrong?
There are two possible solutions to this problem.

The first is pretty easy. Make sure you clicked the "Send" button in the drop box. Sometimes students will add a file to the drop box; but then forget to click the "Send" button to actually submit the file to their instructors. Remember that just because you can see the file in your drop box doesn't mean that your instructor can also see it.

The second possible problem has to do with a naming quirk in Blackboard. When using either the Drop Box or the Assignment tool in Blackboard it is important that you do not use a "#" symbol in the file name. That is a special symbol that Blackboard interprets as HTML code and will keep your instructor from being able to open your file. You must rename your file so it does not have a "#" symbol. For example, instead of sending a file named "Quiz #1", use a name like "Quiz_1".

I sent in an assignment but my instructor says that Blackboard has locked it and it cannot be graded. I know I finished it.
What went wrong?
At the bottom of the assignment page are three buttons. The "Cancel" button will cancel your work and the "Submit" button will send your assignment to your instructor for grading. This problem is usually caused by the "Save" button, which will save your assignment but not send it to your instructor. If you click "Save" then your instructor will see that you are working on your assignment (it will be "locked" on your instructor's page), but your instructor will not be able to view your saved files until you submit your assignment. You should go back to the assignments page and click the "Submit" button when you have completed your work in order to actually send it to your instructor.

I'm trying to take a quiz but when I access it I get a message that the quiz is already in progress. What do I do now?
One thing that can cause this problem is if you double-click the quiz link instead of single-clicking it. If you double-click the link Blackboard could try to open the quiz on the first click and then try to open it again on the second click. You will have to ask your instructor to re-set the quiz for you and then be careful to not double-click the link when you re-take the quiz.

Another thing to check is for popup blockers. If your instructor set up the quiz to open in a new window it may be that Blackboard is trying to open the quiz but cannot since you have a popup blocker on your computer. The next time you click the quiz link Blackboard will report that the quiz is in progress. You will have to ask your instructor to reset your quiz and then disable your popup blocker in order to take the quiz.

These FAQ's were compiled by George Self of Cochise College