Home
Letter to ULV Campus Community
Assessment Links
End of Year Report Standards
What's new in Student Affairs Research
Assessment Plans
Strategic Plan
Assessment Resources
Frequently Asked Questions
Contact Info
Student Health Services
Learning Outcome Planning Objectives
Objective 1: Students will develop a positive relationship with our medical staff and build a comfort level to which they will more honestly address their health issues.
Rationale:
- It is important that our students be forthcoming with any medical concerns so that they can be addressed and treated appropriately and in a timely manner.
Measure:
- At the end of each semester a survey will be sent to our students, via e-mail, addressing various components (i.e. accessibility, level of professionalism, knowledge of staff members, our follow up system etc.) of our services.
- Using the likert scale (5 Ð strongly agree, 4 Ð agree, 3 neutral, 2 Ð disagree, 1 Ð strongly disagree) assessment, students will be asked the following questions: 1) how easy was it to make an appointment at the Health Center; 2) were you treated respectfully and in a professional manner; 3) do you feel that your medical concern was resolved and/or improved to your satisfaction; 4) will you refer your fellow classmates to our Health Center; and 5) do you feel empowered to assume responsibility for your health care needs.
Objective 2: As a result of working closely with staff members our students will acquire the skills necessary to assume responsibility for initiating and completing the health insurance process.
Rationale:
- It is important that our students complete the insurance process in timely manner and with accuracy to avoid ending up in a ÔcollectionÕ situation that could impact their future financial stability.
Measure:
- At the end of each semester/academic year we will not receive a list of outstanding claims by either our insurance company or local providers.
- Using the likert Scale (5 Ð strongly agree, 4 Ð agree, 3 Ð neutral, 2 Ð disagree, 1 Ð strongly disagree) assessment, students will be asked the following questions: 1) did our staff clearly explain how to complete a claim form in a respectful and professional manner; 2) do you now feel that you understand the importance of answering each question accurately and to the best of your knowledge; 3) were you informed of the importance of filing a claim form as quickly as possible to resolve any outstanding bills for medical services; 4) were you instructed to not disregard requests for additional information and/or follow up requests to avoid a future collection situation; and 5) do you feel empowered to handle future insurance claim forms without assistance.
Questions regarding the programs and outcomes outlined in this section should be addressed to Cynthia Denne, Director of Student Health Services and Services for Students with Disabilities, (909) 593.3511, ext. 4441 or dennec@ulv.edu.
