American Express Online Frequently Asked Questions
Accessing American Express Online
Q. How do I access American Express Online?
A. American Express Online can be accessed from the following URL:
http://corp.americanexpress.com/rezplus/ or http://www.ulv.edu/travel/
Q. How do I login to American Express Online?
A. On the Sign In screen enter the User Name and Password that were provided to you.
Q. Will my American Express Online password ever expire?
A. Typically passwords automatically expire when you first login to the American Express Online. This is so you can create your own password that is easy to remember. In addition, you may be required to change your password periodically.
Q. I forgot my American Express Online password. What do I do?
A. Simply click Forgot My Password on the Login page and answer the Forgotten Password question you established. You will then be given the opportunity to enter and confirm a new password.
Q. What if I need help navigating or booking on American Express Online?
A. Detailed Help is available from any page in the site by clicking on the Help link at the top of the screen. Tutorials and other valuable information can be accessed there.
Q. How do I update my personal information stored in American Express Online?
A. Update your personal information and travel preferences by clicking on the My Account link on the top of each screen. Just select the appropriate link to view/modify your user profile and/or personal information.
Booking on American Express Online
Q. When is my booking made on American Express Online actually ticketed?
A. After you book online, American Express reviews the booking and issues the ticket. You will receive a confirmation email from American Express once the ticket is issued.
Q. If I book a trip over the phone with an American Express travel agent, will I be able to see it online in American Express Online?
A. No. You will only be able to view those trips that you made using American Express Online.
Q. How do I cancel or change an online booking?
A. You can change or cancel airlines, car, and/or hotel bookings from within American Express Online by accessing the trip through the My Trips link and selecting the appropriate option to either change or cancel.
Q. Can I access airplane seat maps to choose my seats?
A. Once your flight choices have been made, you will automatically be taken to Seat Selection for all the flights in your itinerary. You will be able to select your own seat based on real-time availability.
Q. How do I find a hotel at my destination?
A. American Express Online offers a range of search options to allow you to quickly and easily find a hotel. You can search by company-defined reference point, address, zip code, downtown city location, or by airport location.
Q. How do I access and display a booking that I have already made online?
A. Click on My Trips. It lists all your previous reservations booked online, including past, present and cancelled trips.
Q. I frequently travel to the same destination, stay in the same hotel and rent the same car. Is there an easy way to book this trip?
A. Yes, you can create a Trip Template from any current or previous booking. Then you can access your Trip Templates from the My Trips page. Simply select the Trip Template you would like to use and enter the new dates of travel. American Express Online will then quickly take you through the process of booking a new itinerary.
Q. What if I travel into one city and return from another city? Can I book that online using American Express Online?
A. Yes, simply select Multiple Destination under Trip Type on the Begin Search page. Indicate whether you "will fly" or "don't need transportation" to the various cities required for your trip.
Q. How can a Travel Arranger update a profile for a Traveler?
A. Typically, you can update the traveler profile under My Account for the user you are signed-in as. Or if you have been granted Arranger permission to make profile updates, you can sign in using your own username, go to My Account and select People I Arrange Travel For and then select the Edit Account hyperlink next to the name of each Traveler. If the Edit Account hyperlink does not appear, the Traveler must access My Account and grant permission to an Arranger to update their profile in the People Allowed to Arrange My Travel area.
Q. How can an Arranger book a trip for a Traveler?
A. Make sure you are established as an Arranger for that Traveler, login as yourself and select the Traveler from the Arranging Travel For drop down box at the top of the Home page and book their trip.
Q. How do Travelers assign Arrangers to book their travel?
A. A Traveler can login and authorize their specific Arranger(s). These assignments can be made by clicking on the My Account link then selecting People Allowed To Arrange My Travel. When that Arranger logs in, he/she will see an Arranging Travel For menu on the top of the Home page that lists the Travelers who have authorized them as Arrangers. If a Travel Arranger has successfully chosen a Traveler, the Traveler does not need to authorize them. Travelers may also use the People Allowed to Arrange My Travel to revoke Travel Arranger Authorization.
Q. How do Arrangers designate Travelers to book travel for?
A. An Arranger can login and select their Travelers. These assignments can be made by clicking on the My Account link and then selecting People I Arrange Travel For. When the Arranger logs in, they will see Arranging Travel For on the Home page that lists Travelers they have selected. Note that an email will automatically be sent to the Traveler alerting them of the new Arranger designation.
Q. Can I use American Express Online to check the status of a particular flight?
A. Yes. Arrival and Departure Information is available at the bottom of the Begin Search screen. Travelers can check the status of a particular flight for the previous day, the same day, or the next day.
Q. Can I have flight status information automatically sent to me?
A. Yes. Flight Alerts can be set up to trigger a scheduled notification to user-defined e-mail addresses. Flight Alerts can be accessed from the My Trips page.
Q. Is there a fee if I call for navigational assistance with American Express Online?
A. No, there are no fees for calling the 24-hour customer support center.
Q. Can I change my credit card information stored in My Account?
A. Yes, using the My Account link, you can update or change the credit card information in your profile when needed.
Q. Can I view the reservations I made earlier on American Express Online?
A. As long as the reservations were booked through American Express Online, you can view them from My Trips link.
Q. How long will my reservations be accessible from My Trips?
A. Reservations remain in My Trips for 25 months from the last date of travel.
Q. Can I book a car from a non-airport rental location?
A. Yes. At the Car Search screen simply select that you will be searching for cars at a non-airport location.
Q. Can a reservation be made on American Express Online and be placed on hold?
A. No, you have the choice to either purchase your reservation or saving the itinerary as a trip template. Note that saving the itinerary as a trip template does not actually hold the air, car, or hotel inventory. If you decide to purchase the itinerary the system will reprice the itinerary and offer the rates available at that time.
Q. How do I know what restrictions, if any, apply to my reservation?
A. You can access complete and detailed fare rules for your reservation prior to actually purchasing your trip. On the Review Trip page click on the link marked Fare Rules to access the rules and restrictions for your flights.
Q. Is there a limit on the number of traveler profiles that a travel arranger has access to?
A. No. The system does not limit the number of travelers that a traveler arranger can access.
Q. How many travel arrangers can be assigned to a traveler?
A. There is no limit.
Q. What privileges are granted when a travel arranger is authorized?
A. Travel arrangers can book, change and cancel reservations for air, cars and hotels. Travel arrangers can also view all previous trips for the traveler regardless of whether the trips were booked directly by the traveler or another arranger. Travel arrangers can also make changes to the information stored in My Account for the traveler. The traveler has the option to determine whether or not travel arrangers will be able to change their account settings.
Q. Can a travel arranger book more than one person on the same flight?
A. An authorized travel arranger can duplicate a reservation at the end of setting up the first reservation. At the bottom of the confirmation page there is an option to duplicate the itinerary for another traveler. To do so, access the drop down menu of your travelers, select the next traveler name, and click the duplicate button.
Q. How do I make reservations for someone else?
A. A drop-down box on the top left of the home page shows a list of all the travelers that you are allowed to arrange travel for. Simply select the traveler name from the drop-down box and make the reservation as you normally would.
Q. Can a travel arranger update the traveler's account information stored in My Account?
A. Yes. A travel arranger can update the information stored in My Account for those that they arrange travel for as long as the traveler has allowed it. After clicking on the link for People Allowed to Arrange my Travel, the traveler will need to specify who is allowed to change their account settings.
Q. How do I enter my frequent flyer numbers?
A. In My Account select the Frequent Traveler Programs link to enter information related to any loyalty programs to which you belong. Clicking on the Add Frequent Traveler Program link will allow you to enter information on any airline, hotel, or car rental programs to which you belong. Be sure to enter any account numbers without spaces or dashes. After making any changes in My Account you must be sure to move to the bottom of the screen and click on the Save link to ensure your changes are saved.
Q. How do I create a Trip Template?
A. Trip Templates can be created either before or after an itinerary has been purchased. At the bottom of the Review Trip page there is an option to save the trip as a trip template. Simply enter a unique name for the Trip Template and it will be saved for later use.
Q. How do I use a Trip Template?
A. Once a Trip Template has been created, it can be accessed from the My Trips link. After clicking on My Trips, select the Trip Templates link. You will then see all of the Trip Templates that are available to you. Simply select the Trip Template you wish to use and follow the instructions provided.
Q. What if my conference sponsored hotel is not listed as a selection on the booking tool?
A. If the designated conference hotel is not listed as a selection on the booking tool (or if the conference has negotiated a special rate which is lower than the price offered on the booking tool), you should book the hotel through the conference registration process and charge the expense on your personal credit card or complete the ULV purchase requisition process.
Q. If I have elected to have my charges go to the ULV Central Bill, how do I process my expense report for the AXO bookings?
A. As soon as you receive the e-mailed confirmation sheet from AXO evidencing your travel bookings, indicate your purpose for travel directly on the confirmation sheet, secure your supervisor's signature of approval, and forward to the Accounts Payable Department.
If you have booked an Enterprise Rent A Car, print a second copy of the confirmation sheet, indicate the purpose of travel, secure your supervisor's signature of approval, and forward to the Accounts Payable Department.
When you complete the expense report for that travel detailing expenditures not covered by AXO services, i.e., hotel, meals, tips, copying, etc., please attach a second copy of the approved AXO travel confirmation sheet to your Expense Report to assist Accounts Payable in their tracking process.
